Frequently Asked Questions

Although using a Severn TAG is quick and simple, there may be a few outstanding questions you have.  Please see our Frequently Asked Questions below.  If you need assistance with any aspect of your TAG or TAG application feel free to contact us on 01454 633522 or email tag@severnbridge.co.uk

Can I access my Tag account online?
Great news - all of our Tag Accounts can be accessed online.  Using your Tag Account number as your username and your postcode (in capitals including the space) as your password you are able to log on by selecting 'Balance and Account info' from the Severn Tag menu on our website.  From here you are able to download statements and invoices and check your Tag balance.

How will I know when the credit on my Tag is low?
At each lane of every single toll booth on both bridges there are a set of traffic lights.  At the bottom of the traffic lights there is an amber light.  This will illuminate with the word 'low' - this indicates you have reached your low balance level.  Alternatively, you can access your account online for up to date balance information.

How do I pay?
Season and Shared Tags require a Direct Debit to be set up, Trip Tags can also be paid by Direct Debit, however you can top your Tag up with a credit or debit card via our website and your account is credited with your top up within 1 working day. Alternatively you can call the dedicated TAG Top Up phone number on 0843 353 5056. Calls to this line cost 5p per minute from UK Land lines and may cost more from mobile phones.

What if I no longer need my TAG?
If at any time you wish to cancel your contract, just return the TAG to Severn River Crossing and your deposit will be refunded. Unused time on the season TAG cannot be refunded but for a Trip TAG any money left in your Account will be returned by cheque within 14 days.

What if my TAG is stolen?
If your TAG is lost or stolen, you should report it by emailing us at tag@severnbridge.co.uk or by ringing 01454 633522 and confirm in writing as soon as possible. The TAG will be blacklisted immediately and a new one issued against a new deposit. If you suspect fraudulent use of your TAG, you should contact us to enable the necessary investigations to be carried out.

How long will my Online Tag Application take to process?
We ask our customers to allow up to 10 working days for their Tag Account to be set up and for their Tags to be dispatched ready for use, however we strive to make the wait for your new Tag as short as possible.

What if my Tag stops working?
If your Tag stops working at any time, please contact us via email at tag@severnbridge.co.uk to let us know. Simply let us know your Tag number from the sticker on the back of your Tag and we will arrange for a replacement to be sent out. In the meantime, if you take your Tag to a toll booth that accepts all methods of payment, the member of staff will be able to manually enter your Tag details to allow you to cross.

I need some more Tags adding to my existing account – what do I do?
When you log on to your online account, you will see an option that allows you to request additional Tags. Simply supply the details requested and we will arrange for your Tags to be dispatched.

Can I use my Tag in different vehicles?
If you have a Season Tag, your Tag is registered to a specific vehicle and cannot be changed. If you have a Trip Tag, you may use your Tag on a vehicle of the same classification.